Flat-rate IT support for businesses
At MC Hard, we maintain Windows computers, servers and networks for your business in Barcelona. We handle incidents, check systems regularly and review backup results every morning.
If you want to outsource your IT support, tell us which equipment and services your business uses. We will prepare a flat-rate proposal specifying the coverage and support terms.
An initial audit to understand your installation
When a business joins our maintenance service, we carry out an on-site audit of its installation and inspect its equipment. We check equipment locations, ventilation, racks, uninterruptible power supplies, antennas and switches.
This helps us understand the condition of your installation and plan the maintenance your business needs.
Preventive, corrective and proactive maintenance
Preventive maintenance
We inspect equipment to identify maintenance, update and performance improvement needs. We carry out an annual on-site review in the provinces of Barcelona and Tarragona. Branches outside these provinces are reviewed remotely.
Corrective maintenance
We diagnose incidents and work to resolve them. Each request is recorded in a ticketing system to track the issue and the actions taken.
Proactive maintenance
Every month, we remotely review servers and components such as antivirus software, firewalls and access point software. We also configure failure alerts on the devices we support so that we can receive notifications and investigate detected problems.
Backup management and daily checks
Two technicians check the results of our clients' daily backups every morning. When a backup reports errors, we investigate what happened so that we can address the issue.
We work with local and cloud backups, Acronis and Datos101 solutions, and NAS systems according to each environment's needs. We have also carried out restoration tests.
During the annual review, we usually provide a report to check which information is backed up and how this has been agreed. The scope of backup and recovery is specified in each business's proposal.
Equipment and systems we can include in your maintenance plan
Windows computer maintenance
We check the condition of computers and their update and maintenance needs. During the annual review, we identify equipment that requires attention so that we can plan the necessary work.
Server maintenance
We support file, database, email and application servers. We carry out a monthly remote review of the servers included in the maintenance plan. We check their operation and failure alerts to detect incidents and address the problems found.
Hyper-V virtualisation maintenance
We use Microsoft Hyper-V on the servers we install for virtualisation. Maintenance for these environments is defined according to each business's installation.
Printing system maintenance
We handle printing incidents and, where appropriate, clean and service printers. Depending on the work required, this takes place at the client's premises or in our workshop.
Cloud server and service maintenance
We review the cloud servers we support, including those hosted on Clouding. We organise maintenance tasks and scheduled restarts according to each system's needs.
Network and security maintenance
We review components such as switches, access points and firewalls. We configure failure alerts on the devices we support according to each installation's capabilities and the agreed terms.
Covered equipment, included tasks and additional work are defined in the maintenance proposal.
Flat-rate maintenance with a defined scope
The proposal identifies the covered workstations, servers and services, the included tasks and your business's support terms.
If you already work with another IT provider, we can agree how to coordinate the start of the service.
How is the maintenance quote calculated?
We consider the number of workstations, servers, cloud services and branches, as well as your support needs. The proposal explains the scope of the fee and which tasks require a separate assessment.
Does the flat rate cover every type of work?
The flat rate applies to the agreed scope. Before you sign up, we specify the covered equipment, included tasks and remote and on-site support terms.
Can we change maintenance provider?
If you already work with another IT company, tell us which systems you have and what you need to improve. We agree the initial review, the information required and how to coordinate the start of the service. Access details must be supplied with authorisation from the person responsible at your business.
How are remote and on-site support combined?
The proposal specifies the terms for both types of support. Monthly server checks are carried out remotely. The annual review takes place on site in the provinces of Barcelona and Tarragona; branches outside these provinces are reviewed remotely.
IT maintenance in Barcelona and the surrounding area
We support businesses in Barcelona city, including Horta and Porta, as well as Sant Adrià de Besòs and Santa Coloma de Gramenet. Tell us where your equipment is located and whether you have other offices so that we can define remote and on-site support.
Request a proposal for your business
To request a maintenance quote, tell us your business's location, the approximate number of computers, your servers or branches, and what you need to improve.
You can also contact us on 93 265 77 07 or 622 04 18 85.
Get to know MC Hard and tell us what your business needs.
